We want to make sure that you are aware of important differences in the way 9-1-1 service operates with TextMe VoIP service when compared with traditional telephone service.

Here's what you need to keep in mind:

• Differences between traditional 9-1-1 service and TextMe App 9-1-1.
  With traditional phone services, your 9-1-1 call is sent directly to the nearest emergency response centre. With TextMe, your 9-1-1 call is forwarded to a third-party service provider that will automatically or manually route your call to an emergency response centre.


• Remember to verify your location.
  Because you can move your device with the TextMe App between locations and because, for technical reasons, the emergency operator will not have your name, location or contact information available, you must immediately inform the emergency operator of your location and contact particulars any time you call 9-1-1. Do not risk sending police or ambulance services to the wrong location.


• Be prepared during any service interruption.
  TextMe VoIP service depends not only on your continued subscription for the service and the technical availability of TextMe VOIP service at the time of your call, but also on Internet connectivity and power to function. In the event of power, network, or Internet outages (including congestion), or if your service is disconnected or suspended due to non-payment, you may experience a failure, disruption or delay in your 9-1-1 service. We recommend that you keep an alternative phone service (such as a cellular telephone) handy to increase the reliability of your access to emergency services during any service interruption.


• Do not disconnect.
  Until you are told to do so by an emergency dispatcher, do not disconnect your 9-1-1 call. If you are inadvertently disconnected, call back immediately.


• Inform other users.
  You must notify members of your household and other potential users of your TextMe VoIP service of the nature and limitations of 9-1-1 emergency calls.


• Limitations of Liability.
  You acknowledge and understand that TextMe will not be liable for any service outage and/or inability to dial 9-1-1 using TextMe products and services or to access emergency service personnel due to the 9-1-1 dialing characteristics and limitations listed herein and in the TextMe Terms and Conditions. You agree to review the full text and accept the limitations of liability set out in the TextMe Terms and conditions.

  YOU ACKNOWLEDGE AND AGREE THAT NOTWITHSTANDING ANYTHING TO THE CONTRARY HEREIN, TEXTME, ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS AND UNDERLYING CARRIERS WILL NOT BE LIABLE FOR ANY INJURY, DEATH OR DAMAGE TO PERSONS OR PROPERTY, ARISING DIRECTLY OR INDIRECTLY OUT OF, OR RELATING IN ANY WAY TO THE PROVISION OR NON-PROVISION OF 9-1-1 AND/OR EMERGENCY 9-1-1 SERVICE, INCLUDING WITHOUT LIMITATION ANY INABILITY ON YOUR PART TO ACCESS 9-1-1 AND/OR EMERGENCY 9-1-1 SERVICE, AND YOU AGREE TO INDEMNIFY AND HOLD HARMLESS TEXTME, ITS AFFILIATES AND THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS AND UNDERLYING CARRIERS FROM ANY LIABILITIES, CLAIMS, DAMAGES, LOSSES ARISING DIRECTLY FROM THE PROVISION OR NON-PROVISION OF 9-1-1 AND/OR EMERGENCY 9-1-1 SERVICE.